FAQs
Everything you need to know about TACHABeauty — products, orders, shipping, returns, community and more.
GENERAL
Where can I buy TACHABeauty products?
TACHABeauty products can be purchased directly through our official website, tachabeautyhq.com.
As we expand, selected approved distributors and retail partners may also carry our products. We recommend purchasing only through TACHABeauty or an officially approved distributor so you can be confident that your products are authentic.
Are TACHABeauty products available in physical stores?
Availability may vary as we expand our retail and distribution network.
Any official retail locations, pop-ups or authorised distributors will be announced through our website and official social-media platforms.
PRODUCTS
What products does TACHABeauty currently offer?
Our beauty collection includes Makeup products such as TACHABeauty Lip glosses and Lip Oils, Lip Liners, Blush set, Brushes, Foundation, Body Shimmer, Glue me e.t.c with additional products and collections introduced as the brand expands.
Visit the Shop section of our website for currently available products, shades and launches.
What is the difference between the Lip Gloss and Lip Oil?
The Lip Gloss is designed primarily to give your lips a glossy finish with colour and shine.
The Lip Oil provides shine while giving the lips a softer, more conditioning feel.
Both can be worn alone or incorporated into your favourite lip combination depending on the finish you want.
Can I wear the Lip Oil on its own?
Absolutely.
Wear it alone for an easy moisturized lip, pair it with a lip liner for more definition, or layer it over another lip product to customise your look.
How do I use the TACHABeauty Lip Oil?
Apply directly to clean, dry lips using the applicator.
Wear it by itself for comfortable shine or reapply throughout the day whenever your lips need an extra glossy finish.
Where can I find the ingredients for a product?
The ingredients, net weight, usage information and other relevant product details are provided on individual product pages and on the product packaging.
Because formulations may be updated from time to time, always refer to the ingredient list on the product you receive if you have a specific ingredient concern.
What should I do if I am sensitive or allergic to certain cosmetic ingredients?
Please review the full ingredient list before using a product, particularly if you have a known sensitivity or allergy.
If you are unsure whether a product is appropriate for you, you may wish to perform a patch test or consult an appropriate healthcare professional before use.
Discontinue use if irritation occurs.
Do product colours look exactly the same in person as they do online?
We do our best to represent every shade as accurately as possible. However, colours can appear slightly different depending on lighting, photography, your device display and your natural lip tone or skin tone.
ORDERS
How do I place an order?
Simply visit tachabeautyhq.com, select the products and shades you want, add them to your cart and proceed through checkout.
Once your order has been successfully placed, you should receive an order confirmation using the contact details supplied during checkout.
How do I know if my order was successful?
After completing checkout, you should receive an order confirmation.
Please check your email inbox and spam/junk folder if you do not see it immediately.
If payment has been made but you have not received confirmation, contact our customer care team with your name and payment or order details.
Can I change my order after placing it?
Orders begin processing shortly after they are received, so we cannot guarantee that changes can be made after checkout.
If you notice an error in your order, contact us as soon as possible. We will do our best to assist before the order has been processed or dispatched.
Can I cancel my order?
Please contact us as quickly as possible if you would like to request a cancellation.
If your order has already entered processing or has been dispatched, cancellation may no longer be possible.
Can I use more than one discount code on an order?
Unless specifically stated as part of a promotion, promotional or discount codes generally cannot be combined.
Why isn't my discount code working?
Please check that:
- the code has been entered correctly;
- the promotion is still active;
- your order meets any minimum purchase requirement;
- the products in your cart are eligible; and
- the code has not already been used where the promotion is limited to one use per customer.
If the issue continues, contact our customer care team before completing your purchase.
What payment methods do you accept?
All payments are securely processed through Paystack. We accept major debit and credit cards, including international cards, subject to availability in your country.
Simply select your preferred payment option at checkout for a secure and seamless payment experience.
Is it safe to make payments on the TACHABeauty website?
Yes. Payments are securely processed through Paystack during checkout. You may be required to enter your card or payment details directly on Paystack's secure payment page.
TACHABeauty will never ask you to send your full card details, PIN, CVV, OTP, or other sensitive payment information through social media, WhatsApp, email, or direct message.
My payment was deducted but my order didn't go through. What should I do?
Please do not immediately make another payment.
First check your email for an order confirmation. If none has been received, contact our customer care team with your name, payment reference and relevant transaction information so the payment can be checked.
SHIPPING & DELIVERY
Where does TACHABeauty ship?
TACHABeauty ships worldwide.
Shipping options, costs, and estimated delivery times are calculated at checkout based on your destination.
How long will my order take to arrive?
Delivery times depend on your location, the delivery option selected and periods of unusually high order volume.
The estimated delivery information available during checkout or provided after your order has been dispatched should be used as your guide.
During launches, sales and major campaigns, fulfilment may take slightly longer due to increased demand.
How much does delivery cost?
Delivery charges are calculated based on your location and available delivery method and will be displayed during checkout before payment is completed.
How can I track my order?
Once your order has been dispatched and tracking is available, tracking or delivery information will be sent using the contact details associated with the order.
My order says delivered but I haven't received it. What should I do?
First check with anyone who may have received the parcel on your behalf and confirm the delivery location entered at checkout.
If you still cannot locate the order, contact our customer care team as soon as possible with your order number so we can investigate with the delivery provider.
What happens if I entered the wrong delivery address?
Please contact us immediately.
If your order has not yet been processed or dispatched, we may be able to update the information.
Once an order has been dispatched, however, we cannot guarantee that the delivery address can be changed. Additional delivery charges may apply if the parcel needs to be redirected or resent.
Do you offer international delivery?
Yes. TACHABeauty offers international shipping worldwide.
Shipping costs and estimated delivery times will be calculated at checkout based on your destination.
RETURNS, REFUNDS & ORDER ISSUES
Can I return a TACHABeauty product?
Because cosmetics are personal use products and hygiene is important, return eligibility depends on the condition of the item and the reason for the return.
Please refer to our full Return & Refund Policy for the applicable return period, exclusions and instructions.
I received the wrong item. What should I do?
Please contact us as soon as possible with:
your order number, the name of the item ordered, the item received and clear photographs of the product and packaging.
Our team will review the issue and advise you on the appropriate resolution.
My product arrived damaged. What should I do?
We're sorry about that.
Please keep the damaged product and its original packaging and contact our customer care team as soon as possible.
Include your order number and clear photographs or video showing the damage and packaging.
Do not discard the item until our team has reviewed your claim, unless doing so is necessary for safety.
An item is missing from my order. What should I do?
Please check the entire package first.
If an item is still missing, contact us with your order number and details of the missing product so our team can investigate.
How will I receive my refund?
Approved refunds will normally be processed according to the payment method used for the original purchase, subject to the terms set out in our Return & Refund Policy.
Once a refund has been processed by TACHABeauty, the time it takes to reflect in your account may depend on your bank or payment provider.
WAITLIST & PRODUCT LAUNCHES
Why should I join the TACHABeauty waitlist?
Because being early has its perks.
Members of our waitlist may receive early information about product launches, limited offers, special announcements and selected TACHABeauty opportunities.
Our current website also describes the Founder's Waitlist as providing early access and exclusive founder pricing.
How do I join the waitlist?
Visit tachabeautyhq.com, enter the requested information on our waitlist page and submit your registration.
Does joining the waitlist guarantee I will get every product?
Joining the waitlist gives you access to information and any benefits specifically announced for waitlist members, but products remain subject to availability.
For limited releases, we recommend ordering as soon as access becomes available.
What happens if a product is sold out?
Where applicable, you may be able to sign up for restock information or join the relevant waiting list.
You can also follow our official social media pages for restock announcements.
TACHABEAUTY COMMUNITY
How do I join the TACHABeauty community?
Select Join the Community.
The community is designed for beauty lovers who want to connect with TACHABeauty beyond shopping.
What is a TB Insider?
A TB Insider is an active member of the TACHABeauty community.
TB Insiders may receive access to beauty conversations, tutorials, community activities, product news, special experiences and selected opportunities from TACHABeauty.
What do I get as a member of the community?
Community experiences can include beauty tips, makeup sessions, product conversations, opportunities to have your work reviewed, connections with other beauty lovers and selected online or physical TACHABeauty experiences.
PR & CREATORS
How do I receive a TACHABeauty PR package?
Our PR programme is primarily designed for creators and individuals whose content and audience align with TACHABeauty.
Visit our website and submit your information through the relevant PR/creator application page.
Applications are reviewed by our team, and submission does not automatically guarantee selection or receipt of a PR package.
Do I need a certain number of followers to receive PR?
Follower count may be one consideration, but it is not necessarily the only one.
We may also consider content quality, creativity, audience engagement, consistency, brand alignment and the type of beauty content you create.
If I apply for PR, when will I hear back?
Applications are reviewed based on current campaigns and PR requirements.
Because we may receive lots of applications, we may not be able to respond individually to every submission.
If there is a suitable opportunity, our team will contact you using the details supplied in your application.
Does receiving PR mean I have to post?
Any specific content requirements will be communicated directly to selected creators.
Receiving gifted products does not automatically create additional obligations unless these have been clearly agreed between you and TACHABeauty.
DISTRIBUTORS & WHOLESALE
How do I become a TACHABeauty distributor?
Visit the Distributor section of our website and complete the distributor application or sign up form.
Our team will review your information and contact suitable applicants regarding the next steps.
Does submitting a distributor application guarantee approval?
No.
Submitting an application allows our team to review your interest and business information. Distributor appointments are made at TACHABeauty's discretion based on our distribution requirements and applicable criteria.
How do I know if someone is an authorised TACHABeauty distributor?
We recommend confirming through our official website or contacting TACHABeauty directly before purchasing from a distributor whose status you are unsure about.
This helps protect you from counterfeit, tampered or unauthorised products.
Can I sell TACHABeauty products without becoming an approved distributor?
Businesses or individuals wishing to represent themselves as official TACHABeauty distributors or resellers should first receive the appropriate authorisation from TACHABeauty.
TACHABEAUTY ACADEMY
What is TACHABeauty Academy?
TACHABeauty Academy is the educational arm of the brand, created to help aspiring and developing makeup artists build practical beauty skills, confidence and industry knowledge.
How can I join a TACHABeauty makeup class or bootcamp?
Registration details for upcoming classes, bootcamps and Academy programmes will be announced through our official website and social media platforms.
Do students receive certificates?
Certification or graduation arrangements depend on the particular programme.
Where a programme includes certification, graduation or other completion requirements, these details will be communicated to registered students.
ACCOUNT & WEBSITE
What can I do on the TACHABeauty website?
You can use the website to:
- Shop TACHABeauty products
- Join the waitlist
- Join the TACHABeauty community
- Apply for PR opportunities
- Register your interest as a distributor
- Discover product information
- Read our policies and FAQs
- Access selected brand and Academy information
Do I need an account to shop?
Where guest checkout is available, you may be able to complete an order without creating a customer account.
Creating an account can make it easier to keep your details in one place and access any account features made available on the website.
I forgot my password. What should I do?
Use the Forgot Password option on the account login page and follow the instructions sent to your registered email address.
If you still cannot access your account, contact customer care.
CONTACT & AUTHENTICITY
How can I contact TACHABeauty?
We'd love to hear from you.
You can reach us through our official customer care details below: tachabeautyhq.com or +234 905 555 0037 or +234 907 307 7626 (WhatsApp).
For order related enquiries, always include your order number so we can assist you faster.
How do I know I am communicating with the real TACHABeauty?
Only trust contact information, social media accounts and links published through TACHABeauty's official website and verified/official channels.
We will never ask you to send passwords, full card details or other sensitive financial information through a social-media message.
How can I stay updated on new launches?
Join the TACHABeauty waitlist/community and follow our official social media pages.
Subscribers to the website currently receive updates about product drops, limited offers and beauty inspiration.
