privacy Policy
At TACHABeauty, we value the trust you place in us when you shop with us, visit our website, join our community or otherwise interact with our brand.
This Privacy Policy explains what personal information we collect, why we collect it, how we use it, who we may share it with, how we protect it and the choices and rights available to you.
For purposes of this Privacy Policy, “TACHABeauty”, “we”, “our” and “us” refer to TACHABEAUTYHQ trading as TACHABeauty.
This Policy applies when you:
- visit our website;
- create a TACHABeauty account;
- purchase our products;
- communicate with our Customer Care team;
- subscribe to emails, SMS or other marketing communications;
- participate in promotions, competitions, events or surveys;
- leave a product review;
- interact with our social media pages; or
- otherwise provide personal information to TACHABeauty.
YOUR INFORMATION
1. INFORMATION WE COLLECT
Depending on how you interact with us, we may collect the following categories of information.
Contact Information
This may include:
- your name;
- email address;
- phone number;
- delivery address; and
- billing address.
Order & Transaction Information
This may include:
- products purchased;
- order number;
- order value;
- purchase history;
- returns and refunds;
- shipping information; and
- transaction status.
Payment Information
Payments may be handled by authorised third-party payment processors.
Depending on the payment method used, these providers may process information such as your payment card or bank details.
TACHABeauty may receive limited payment related information such as payment status, transaction reference or the last digits of a payment method rather than your complete payment credentials.
Account Information
If you create an account with us, we may process:
- your login credentials;
- account preferences;
- saved addresses;
- order history; and
- account activity.
Marketing Preferences
We may record:
- whether you have subscribed to our communications;
- which types of communication you wish to receive;
- whether you have unsubscribed; and
- your interactions with our marketing communications.
Website & Device Information
When you browse our website, certain information may be collected automatically, including:
- IP address;
- browser type;
- device type;
- operating system;
- pages viewed;
- links clicked;
- referring website;
- approximate location derived from your IP address; and
- dates and times of website activity.
This may be collected through cookies and similar technologies.
Communications With Us
We may keep records of communications you send to us through email, telephone, social media, WhatsApp, website forms or Customer Care channels.
Reviews & User-Generated Content
If you submit a review, photograph, video, testimonial or other content, we may collect the information you choose to provide with it.
2. HOW WE COLLECT INFORMATION
We collect personal information:
Directly from you, such as when you create an account, make a purchase, subscribe to marketing or contact us.
Automatically, through cookies, website analytics and similar technologies.
From service providers, such as payment providers, delivery partners and technology platforms involved in providing our services.
From social media and advertising platforms, where permitted by your settings, permissions and applicable law.
USING YOUR INFORMATION
3. WHY WE USE YOUR INFORMATION
We use personal information for legitimate business and legal purposes, including to:
Process Your Orders
We use your information to:
- confirm orders;
- process payments;
- arrange delivery;
- send order updates;
- process returns and refunds; and
- provide customer support.
Customer Service
We process information to respond to questions, complaints, product concerns, delivery issues and other requests.
Marketing
With your consent where required, we may use your contact information to send you information about:
- new TACHABeauty products;
- launches;
- restocks;
- events;
- offers;
- promotions; and
- other brand news.
You can unsubscribe from marketing communications at any time.
Personalisation & Analytics
We may analyse customer activity and purchasing patterns to understand what our customers are interested in and improve our products, marketing and customer experience.
Fraud Prevention & Security
Information may be processed to:
- detect suspicious transactions;
- prevent fraud;
- protect customer accounts;
- protect our website and systems; and
- investigate unlawful or unauthorised activity.
Legal & Regulatory Requirements
We may process or retain information where necessary to comply with tax, accounting, consumer protection, data protection, regulatory or other applicable legal requirements.
4. MARKETING COMMUNICATIONS
If you sign up to receive TACHABeauty marketing communications, we may send you information about products, promotions, launches, events and other brand updates.
You can unsubscribe at any time using the unsubscribe option contained in the communication or by contacting us.
Unsubscribing from marketing does not prevent us from sending transactional communications relating to an existing order, refund, security issue or Customer Care request.
5. COOKIES
Our website may use cookies and similar technologies.
Cookies are small files or technologies that help websites remember information about your visit.
We may use cookies for purposes such as:
- keeping the website functioning;
- remembering items in your cart;
- remembering preferences;
- analysing website traffic;
- measuring the effectiveness of advertising; and
- personalising content or advertising where permitted.
Where required, you will be provided with options to manage non-essential cookies.
You may also adjust cookie settings through your browser, although disabling certain cookies may affect website functionality.
SHARING & TRANSFERS
6. HOW WE SHARE INFORMATION
We do not sell your personal information in the ordinary meaning of selling customer information for money.
We may share information with trusted third parties where reasonably necessary to run our business, including:
Payment Providers
To securely process payments and prevent fraudulent transactions.
Delivery & Logistics Partners
To pack, ship, track and deliver your orders.
Website & Technology Providers
Including website hosting, e-commerce, cloud storage, customer support and IT providers.
Marketing & Analytics Providers
To help us understand website activity, communicate with customers and measure marketing performance, subject to applicable consent requirements.
Regulators & Authorities
Where disclosure is required by law, court order, regulatory requirement or reasonably necessary to protect legal rights.
Business Transfers
If TACHABeauty undergoes a merger, acquisition, restructuring, sale or transfer of part of its business, relevant information may be transferred as part of that transaction subject to applicable law.
7. INTERNATIONAL DATA TRANSFERS
Some of the service providers we use may operate or store data outside Nigeria.
Where personal data is transferred internationally, we will take appropriate steps required under applicable data protection law to ensure that the information receives an appropriate level of protection.
RETENTION & SECURITY
8. HOW LONG WE KEEP YOUR INFORMATION
We keep personal information only for as long as reasonably necessary for the purposes for which it was collected, including to:
- fulfil transactions;
- provide Customer Care;
- comply with tax, accounting and legal requirements;
- resolve disputes;
- prevent fraud; and
- enforce our agreements.
Different categories of information may therefore have different retention periods.
When information is no longer reasonably required, we will delete, anonymise or otherwise securely dispose of it, subject to applicable legal obligations.
9. HOW WE PROTECT YOUR INFORMATION
We use reasonable administrative, technical and organisational safeguards designed to protect personal information from:
- unauthorised access;
- loss;
- misuse;
- alteration;
- disclosure; and
- destruction.
However, no online system or method of electronic transmission is completely secure. Customers should also take appropriate steps to protect passwords and devices used to access their accounts.
POLICY & CONTACT
10. CHANGES TO THIS PRIVACY POLICY
We may update this Privacy Policy periodically to reflect changes to our business, technology, services or legal obligations.
Where a significant change materially affects how we use your information, we may provide additional notice where appropriate.
11. CONTACT US
For questions about this Privacy Policy or the way TACHABeauty handles your personal information, contact:
TACHABeauty Privacy / Customer Care
Email: tachabeautyhq@gmail.com
Phone/WhatsApp: +234 905 555 0037 / +234 907 307 7626
You may also have the right to make a complaint to the Nigeria Data Protection Commission (NDPC) where applicable.
© 2026 TACHABeauty. All rights reserved.
